With Blumira Agent's host isolation capabilities, you can respond to threats with both manual and automated interventions.

Thanksgiving and Day after Thanksgiving.holidays are observed, including (but not limited to): Outside of critical issues, we are not available when certain U.S. 24 hours, 7 days a week for critical issues (e.g., potential breaches).9 am ET – 8 pm ET, Monday-Friday for all issues.Low (e.g., a feature request) – 2 business days.Normal (e.g., a general question that does not have an immediate negative impact on your business) – 1 business day.High (e.g., a major issue that is preventing you from being able to use Blumira) – 4 hours.You can expect to receive an initial response from us within the following timeframes, depending on the priority of the issue: This call alerts our Security Operations team 24/7. When prompted, press the option to inform us of a critical matter.Tip: If you do not see a Support button and you purchased Blumira, log back in to your Blumira account and then refresh this webpage. For non-urgent issues, click Support at the bottom of this window, and write us a message.To contact Blumira, do one of the following depending on if you are experiencing an emergency: Blumira's Free SIEM does not include live support. Blumira’s Security Operations and Support teams are here to support customers who are using any of Blumira's paid plans.

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